Shipping policy

Shipping policy

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you by email.

Delivery estimates

Standard delivery typically takes 7–20 business days from dispatch, depending on your location. Canada and the United States are our fastest destinations.

Delivery delays can occasionally occur due to customs processing or carrier volume, which are outside our control.

Shipment confirmation and order tracking

You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will become active within 24–48 hours.

Customs, duties and taxes

StayTunes is not responsible for any customs fees, duties or taxes applied to your order. All charges imposed during or after shipping are the responsibility of the customer.

Damages

StayTunes is not liable for products damaged or lost during shipping. If you received your order damaged, please contact us at support@stayvinyls.shop with a photo so we can replace it or refund you. Please save all packaging materials.

Lost or missing parcels

If your tracking shows delivered but you have not received your parcel, please contact us within 30 days and we will investigate with the carrier.

Contact

Questions about shipping? Email support@stayvinyls.shop.